1. Right of withdrawal (14 days)

As a consumer in the Netherlands, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving a reason, for the products to which this applies.

This right applies to non-perishable, unopened products in their original packaging with the seal intact: preserves, olive oils, wines, saffron and similar items.

To exercise it, email us at contact@spanjeole.nl with your order number. You then have 14 days to return the product. Once we receive it and check its condition, we will refund the amount (including standard shipping costs) within 14 days.

 

2. Products excluded from returns

For reasons of hygiene and preservation, the following cannot be returned:

• Fresh or perishable products: sliced ham and charcuterie, refrigerated items.
• Sealed products once the seal has been broken.
• Sale items and gift cards.

This exception is set out in European and Dutch consumer law for perishable goods.

 

3. Sale of alcohol (18+)

Under Dutch law (NIX18), we only sell wine and other alcoholic beverages to persons aged 18 or over. By placing an order containing alcohol you confirm that you are at least 18 years old. Proof of identity may be requested upon delivery; if age cannot be verified, the delivery will be refused.

 

4. Did your order arrive damaged or incorrect?

This is separate from the right of withdrawal. If your order arrives damaged, in poor condition or with the wrong product, contact us within 24 hours of receipt, ideally with a photo. We will replace it or refund you free of charge.

 

5. Return conditions

• Non-perishable products must be returned unopened, in their original packaging.
• Return shipping costs are borne by the customer, except in the case of an error or defect on our part.
• Refunds are issued via the same payment method used for the purchase.
• Always request a return by email first and wait for our confirmation; unannounced returns are not accepted.
• Proof of purchase (order number or invoice) is required.
• We will notify you once we have received and inspected the return, and whether the refund has been approved.
• The risk of damage or loss during shipping to you lies with us until the moment of delivery.

 

6. Model withdrawal form

Using it is not mandatory, but you can copy and send us this text at contact@spanjeole.nl to exercise your right of withdrawal:

“I hereby give notice that I withdraw from my contract for the sale of the following products:

. Order number: [number]. Date received: [date]. Name: [name]. Address: [address].”

 

7. Complaints

If you have a complaint, please contact us first: we will respond within 2 working days and aim to resolve it within 14 days. As a consumer in the Netherlands, you can also seek free advice from ConsuWijzer (ACM), the Dutch consumer authority, or submit your complaint via the European Online Dispute Resolution (ODR) platform.

 

Spanjeole Sloterkade 42-2 1058 HG Amsterdam · contact@spanjeole.nl · +31630423840